Technical Support
Riseware Research Technical Support is dedicated to providing timely, thorough, and
efficient resolutions for customer installation and other operational
issues directly related to Riseware Research software products.
Technical Support Services Policies
"Response Time" is defined as the length of time between when a request is
received and logged by Riseware Research's Technical Support Services, and when an
Riseware Research technician contacts or responds to the customer. Although we
cannot always guarantee response times, a combination of incident severity
or urgency level is used in part to prioritize incidents. Riseware Research Support
Services endeavor always to respond to customer inquiries in a timely and
efficient manner. In general, Riseware Research Technical Services will reply to you
within 2 business days.
Please ensure that you provide the following information when reporting an incident with Riseware Research Support staff:
- Product Serial Number
- Your Name and applicable contact information (phone number or email address)
- Company Name (if applicable)
- Technical details about your computer
- A complete description of the problem, issue, or error message
Support Options reflect Riseware Research's current Support Policies and do not
constitute a warranty for support. Your agreement with Riseware Research for the use of
your Riseware Research product or products is governed by the end user license agreement
accompanying the purchased product. Riseware Research reserves the right at any time to
change its Support Options and Policies without notice to the end user.
